FAQs
Common Questions
1. How quickly can Neximed start managing my billing?
We onboard most practices within 7–10 business days. Our team handles everything—from software integration to historical claim audits—so you experience minimal disruption.
2. What’s your claims acceptance rate?
98% first-pass acceptance rate (vs. the 85–90% industry average), thanks to our AI-powered claim scrubbing and certified coders.
3. How do you reduce claim denials?
Our proprietary technology flags errors before submission, and our denial management team resolves rejections within 48 hours. Most clients see denials drop by 40–60%.
4. Which insurance payers do you credential with?
All major payers, including Medicare, Medicaid, Aetna, Blue Cross, Cigna, and UnitedHealthcare. Average enrollment time: 30–45 days (vs. 60–90+ days DIY).
5. Is my patient data secure?
Yes. We’re HIPAA-compliant, SOC 2-certified, and use bank-level encryption. Your data is never shared or resold.
6. How transparent is your billing process?
You’ll get real-time dashboards showing:
Claims status
Payments posted
Denial reasons
AR aging reports
Claims status
Payments posted
Denial reasons
AR aging reports
7. Do you work with my specialty?
We support 35+ specialties, from primary care to surgery. Our coders are trained in specialty-specific billing rules.
8. What’s your fee structure?
Percentage of collections (only pay when you get paid) or flat-rate pricing. No hidden fees or long-term contracts.
9. How do you handle old/unpaid claims?
Our AR recovery team pursues aged claims aggressively, with a 92% collection rate on balances 90+ days old.
10. Can I speak to a real person for support?
Absolutely. You’ll have a dedicated account manager (not a call center) available via phone, email, or text.
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